Frequently asked questions to help you buy a voucher, a gift box or an item - EMPREINTE HOTEL
Are gift boxes sent immediately after purchase?
EMPREINTE HOTEL gift boxes are sent within 48 hours after purchase, whether you choose a digital version or a gift pouch delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences such as brunches, tasting workshops, wellness stays, and more. At EMPREINTE HOTEL, we offer you a collection of gift boxes to give your loved ones an unforgettable experience in Orléans.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at EMPREINTE HOTEL.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order at EMPREINTE HOTEL.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your instructions, with the possibility of sending them directly to their recipients at EMPREINTE HOTEL.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to several people, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, for an unforgettable moment of relaxation at EMPREINTE HOTEL.
How can I choose the amount for a gift card?
At EMPREINTE HOTEL, you can choose the amount of your gift voucher from the proposed options, such as the Sunday brunch at 50€ or the wellness stay at 399€ for two people. Each box is designed to cater to different desires and budgets.
How can I log in to my account?
To access your EMPREINTE HOTEL account, go to the login page and enter your email address and password. If you have lost your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at EMPREINTE HOTEL.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time. They will all be included in your order and ready to be given to your loved ones for an unforgettable experience at EMPREINTE HOTEL.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option at EMPREINTE HOTEL.
How do I purchase or give a gift box?
To offer an Empreinte Hôtel & Spa gift box, select your box from our collection, add it to your cart, and customize it with a message. You can choose between a gift pouch delivered to your home or a digital send, for a custom gift that will meet your loved ones' desire to escape at Empreinte Hôtel.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates allow the recipient to freely choose the experience they like from our offers at Empreinte Hôtel & Spa. Whether it's for a brunch, a tasting workshop, a wellness moment, or a stay, they can book their dates according to their wishes at our establishment EMPREINTE HOTEL.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At EMPREINTE HOTEL, you can choose and customize your gift box according to your preferences, with a gift pouch version at your home or a digital delivery.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box, and we will respond within 48 business hours. Enjoy your experience at EMPREINTE HOTEL to the fullest.
Is the gift box customer service reachable by phone?
The EMPREINTE HOTEL gift box customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding the use of your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment EMPREINTE HOTEL.
Is there an online chat available for questions about gift boxes?
An online chat is available on the EMPREINTE HOTEL website to answer your questions about gift boxes. The chat's operating hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
A dedicated customer service team is available for any questions regarding your EMPREINTE HOTEL & Spa gift box. Our team is at your disposal to assist you with using your gift box and offer you an unforgettable experience at our EMPREINTE HOTEL establishment.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about EMPREINTE HOTEL gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your wellness and gastronomic experience.
Is spa access included in my gift box?
Access to the spa depends on the type of gift box you have received. Some boxes include treatments and massages, while others offer access to the spa with sauna, hammam, and jacuzzi. Check the details of your box to know the services included in your stay at EMPREINTE HOTEL.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an Empreinte Hôtel & Spa gift box enjoys the same services as other guests, subject to the establishment's conditions. You will thus have access to our spa, our tasting workshops, and all our spaces dedicated to relaxation and relaxation.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our EMPREINTE HOTEL establishment.
Is parking included in my gift box?
The gift box you received does not include parking. You will be able to park on site by paying directly at the EMPREINTE HOTEL establishment.
Is breakfast included in my gift box?
Breakfast is not included in the gift boxes offered by EMPREINTE HOTEL. To discover the included services, please consult the details of your gift box.
Is special attention given to the recipient of a gift box?
At EMPREINTE HOTEL, the recipient of a gift box can book their dates directly with the establishment and enjoy a custom experience, whether it's for a brunch, a tasting workshop, a yoga coaching session, or a wellness stay. The hotel offers a spa entirely dedicated to relaxation and unwinding, with a sauna, hammam, and jacuzzi, as well as a wide range of treatments tailored to your desires.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at EMPREINTE HOTEL.
Should we bring towels to the Spa?
Towels are provided by EMPREINTE HOTEL for your comfort during your spa session.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences at EMPREINTE HOTEL. Our gift boxes are designed to offer a unique and personalized experience for each individual, whether it's for a brunch, a tasting workshop, or a wellness stay.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are customizable according to your preferences and you benefit from the best rate at EMPREINTE HOTEL.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at EMPREINTE HOTEL.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options to meet your specific needs at EMPREINTE HOTEL.
How do I correct an incorrect email address for a gift box?
Updating the email address associated with your gift box is possible by providing your order number and the new details. The conditions of the establishment apply to this modification at EMPREINTE HOTEL.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. This option is provided by our establishment, EMPREINTE HOTEL.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated on our site. Recipients of our gift boxes can book their dates directly with our establishment EMPREINTE HOTEL.
Is there a dress code for the gift box?
The dress code to enjoy your gift box at EMPREINTE HOTEL is generally smart casual. You can expect a cozy and warm atmosphere, perfect for relaxation and conviviality.
From what age can I get a treatment?
The minimum age to receive a treatment at EMPREINTE HOTEL is generally 16 years old, but this may vary depending on the type of treatment chosen. Our practitioners will be delighted to advise you for a moment of ultimate relaxation and relaxation.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the EMPREINTE HOTEL establishment.
How can one access the hotel from the airport?
To reach EMPREINTE HOTEL & Spa from the airport, you can choose to take a taxi or drive your own car. Located in the heart of the historic center of Orléans and on the banks of the Loire, the establishment is easily accessible, just 1 hour from Paris and at the gates of the Châteaux of the Loire. EMPREINTE HOTEL & Spa.
Is the establishment accessible to people with reduced mobility?
The accessibility of EMPREINTE HOTEL for people with reduced mobility depends on the available facilities. This 4-star boutique hotel in Orléans offers contemporary-style rooms and suites, as well as spaces dedicated to relaxation and relaxation, but it is important to check the specific arrangements for people with reduced mobility.
Are pets allowed in the establishment?
The EMPREINTE HOTEL establishment accepts pets under certain conditions. For details, it is advisable to check directly with the hotel during booking.
Where can I find the menus?
The menus for the gift boxes are available on the detailed page of each experience offered by EMPREINTE HOTEL. You will find the descriptions of the services, such as the Sunday brunch or the tasting workshop, with the products and services included.
What are the hours of operation?
The hours of operation for EMPREINTE HOTEL vary depending on the service and the day. You can enjoy the spa, the lounge bar, and other relaxation areas according to the hours posted on-site or available on the hotel's website.
Is there parking available near the establishment?
The EMPREINTE HOTEL does not have a private parking lot, but parking spaces are available nearby.
What are the delivery methods for gift boxes/vouchers?
EMPREINTE HOTEL gift boxes can be delivered by email or by mail according to your choice. You can opt for a digital version sent by email or for a gift pouch delivered to your home. Delivery times depend on the chosen delivery method.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose to have your box sent digitally or as a gift pouch to your home, with Empreinte Hôtel & Spa.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences within our EMPREINTE HOTEL establishment.
Is the gift box available in physical format?
Yes, EMPREINTE HOTEL gift boxes are available in physical format. You can also opt for a digital version if you prefer, or choose a gift pouch for home delivery.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and carefully crafted gift pouch, ready to be given, at EMPREINTE HOTEL.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital version of our gift boxes. The box is then sent by email, allowing immediate delivery to the person of your choice. Take advantage of this practical option with EMPREINTE HOTEL.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box will then be delivered to the address of your choice, with shipping costs included, by our establishment EMPREINTE HOTEL.
Do you deliver gift boxes internationally?
Yes, we deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. At EMPREINTE HOTEL, you can choose to send them in digital format or as a gift package to your home.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by mail are 2 to 5 business days depending on the destination. Our gift boxes are also available in a digital version for immediate receipt, at our establishment EMPREINTE HOTEL.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The boxes are delivered within the timeframes indicated at the time of purchase, according to the conditions of the EMPREINTE HOTEL establishment.
Is express delivery available?
Express delivery is available according to the options offered during your order at EMPREINTE HOTEL.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and be able to follow its progress. Enjoy this unique experience offered by our establishment EMPREINTE HOTEL.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. Delivery options are available during checkout on our website. At EMPREINTE HOTEL, we offer you the flexibility to customize your gift experience.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 2 to 5 business days from the validation of your order. Your gift box will be sent directly to your home by EMPREINTE HOTEL.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the EMPREINTE HOTEL establishment.
Can my gift box be extended if not used?
The extension of your EMPREINTE HOTEL & Spa gift box depends on the availability and reservation conditions of the establishment. You can enjoy your gift box for a brunch, a tasting workshop, a yoga coaching session, or a wellness stay at our 4-star hotel in Orléans, ideally located on the banks of the Loire.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from various experiences, such as a brunch, a tasting workshop, or a wellness stay, at our Empreinte Hôtel establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. At EMPREINTE HOTEL, we invite you to check these conditions to know the specific terms.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and booking conditions of our establishment, EMPREINTE HOTEL.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation. At EMPREINTE HOTEL, we invite you to consult them carefully to plan your stay with peace of mind.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability of the establishment. The lucky beneficiary can book their dates at EMPREINTE HOTEL.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a wellness or gastronomic experience at our EMPREINTE HOTEL establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, EMPREINTE HOTEL offers tailored gift boxes. You will find a selection of offers on our website, designed to make these moments even more memorable at EMPREINTE HOTEL.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Empreinte Hôtel, we offer gift boxes tailored to various occasions, such as birthdays, bachelorette or bachelor parties, or simply to offer a moment of relaxation among friends. Our gift boxes, such as tasting workshops or wellness stays, are perfect for sharing unique experiences at our Empreinte Hôtel establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by EMPREINTE HOTEL are official and guaranteed without intermediaries. We work directly with our establishment to provide you with authentic and unforgettable experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the EMPREINTE HOTEL establishment, with varied experiences such as tasting workshops, wellness stays, or Sunday brunches. The specific details of each offer are available directly on our website.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the establishment's conditions. At EMPREINTE HOTEL, a wide range of treatments and activities is offered to suit your preferences, such as massages or tasting workshops.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at EMPREINTE HOTEL.
Is online payment secure?
Online payment for your gift boxes is fully secured on our platform, ensuring the protection of your banking data. You can thus offer a moment of exception to your loved ones with complete peace of mind, at our establishment EMPREINTE HOTEL.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at EMPREINTE HOTEL. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment, EMPREINTE HOTEL. Each box allows you to enjoy an overnight stay, a meal, or a wellness activity at our boutique hotel and spa in Orléans.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions of the EMPREINTE HOTEL establishment.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can choose to receive your box in digital version or as a gift package at home, depending on your preferences at EMPREINTE HOTEL.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their EMPREINTE HOTEL gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At EMPREINTE HOTEL, the security of your payments is our priority. We use a certified provider compliant with PCI DSS standards to ensure secure transactions.
When purchasing a gift box, do I keep the history of my orders?
When purchasing a gift box, you can view your order history in your customer account. All necessary information is available directly on our website, in the terms and conditions of EMPREINTE HOTEL.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. These payment options are available for your convenience at EMPREINTE HOTEL.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account on the EMPREINTE HOTEL website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. At EMPREINTE HOTEL, we make your purchases easy for a hassle-free gifting experience.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, EMPREINTE HOTEL.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can choose and customize your gift box according to your preferences, with the guarantee of paying the best rate at EMPREINTE HOTEL.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the EMPREINTE HOTEL establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a message during your order, which will be added to the gift box for the recipient. Take advantage of this extra attention to make your gift even more unique at EMPREINTE HOTEL.
Can we add options to your gift box offers?
EMPREINTE HOTEL gift boxes can be customized to your liking, with various options such as digital delivery or home delivery in a gift pouch. Each box offers specific terms that you can discover during your purchase.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, EMPREINTE HOTEL offers premium packaging options when you place your order online. You can choose the packaging that best suits your preferences for a personal and elegant touch.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your EMPREINTE HOTEL gift box with a message to mark a special occasion like a birthday or a wedding. The EMPREINTE HOTEL gift boxes offer unique experiences, ranging from wellness stays to tasting workshops, for a memorable touch.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds depend on the conditions of the EMPREINTE HOTEL establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This service is offered by our establishment Empreinte Hôtel.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment EMPREINTE HOTEL.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions of the EMPREINTE HOTEL establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of the EMPREINTE HOTEL establishment, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment, EMPREINTE HOTEL.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the box is necessary to process your request quickly according to the conditions of the EMPREINTE HOTEL establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at EMPREINTE HOTEL depends on the general terms and conditions, which you can consult on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the box before its expiration date, they unfortunately will no longer be able to enjoy it. We recommend checking the establishment's conditions to find out about possible extension options at EMPREINTE HOTEL.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the EMPREINTE HOTEL establishment.
How can I redeem the cashback?
To use your savings, you can book your dates directly with EMPREINTE HOTEL & Spa. The gift box allows you to enjoy a unique experience, whether it's for a brunch, a tasting workshop, or a wellness stay, in our 4-star hotel in Orléans.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at EMPREINTE HOTEL depend on the establishment's conditions. You can book your dates with the establishment and benefit from a gift box pouch version or a digital delivery of your gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
EMPREINTE HOTEL gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with our gift vouchers. We recommend checking the available dates when making your reservation at EMPREINTE HOTEL.
Is booking with a gift box subject to availability?
The reservation of your gift box at EMPREINTE HOTEL is subject to the availability of our establishment. To fully enjoy your experience, we recommend booking as soon as possible.
I've lost my password to log into my account, what can I do?
To regain access to your EMPREINTE HOTEL account, use the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book your experience at EMPREINTE HOTEL with a gift box, you will need the number on it. This number is essential to validate your reservation, whether it's for a brunch, a tasting workshop, or a wellness stay.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at the EMPREINTE HOTEL establishment. The offered experiences, such as the Sunday brunch or workshops, are accessible according to the reservations made.
Can I use my gift box on holidays?
The use of your gift box at EMPREINTE HOTEL may be subject to specific conditions on public holidays. To fully enjoy your experience, we recommend checking availability and any potential restrictions directly with our establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can freely choose your dates according to the availability at EMPREINTE HOTEL.
Can I book online with my gift voucher?
You can book your dates directly with the Empreinte Hôtel & Spa establishment in Orléans using your gift voucher.
Can I make a reservation by phone with my gift box?
Telephone booking with a gift box is possible depending on availability and the conditions specified in your gift box, at the Empreinte Hôtel & Spa establishment in Orléans.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at EMPREINTE HOTEL, subject to availability and the establishment's conditions.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. At EMPREINTE HOTEL, we offer you the flexibility to choose from our various experiences, such as tasting workshops, wellness stays, or romantic moments, for a custom gift that will meet your desire for escape.
Does my gift box cover the entire service?
Your Empreinte Hôtel gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as extra treatments or premium drinks, are at your own expense. You will enjoy a moment of relaxation and well-being at our EMPREINTE HOTEL establishment.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. At EMPREINTE HOTEL, it is nominative and ready to be used for an unforgettable experience.
Can my gift box be used all at once?
Yes, your gift box can be used all at once. Please check the specific conditions of the establishment to confirm the terms of use, at our establishment EMPREINTE HOTEL.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the services offered by EMPREINTE HOTEL & Spa in Orléans, located in the heart of the historic center and on the banks of the Loire. You can thus fully enjoy our boutique hotel and four-star spa, ideal for a wellness getaway or a gastronomic discovery. EMPREINTE HOTEL & Spa guarantees you a unique and unforgettable experience.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment EMPREINTE HOTEL, located in the heart of the historic center of Orléans. You can thus fully enjoy our services, such as our spa dedicated to relaxation and relaxation, or our lounge bar offering a wide selection of champagnes and spirits.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Options vary according to the period and the type of gift box. You will be able to fully enjoy your stay at our boutique hotel EMPREINTE HOTEL.
Can someone else use my gift box?
The gift box is nominative and can only be used by the designated beneficiary. You can book your dates directly with the EMPREINTE HOTEL establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the conditions of the EMPREINTE HOTEL establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at EMPREINTE HOTEL with your gift box, you may be asked for a piece of identification to finalize your reservation.
Do you accept pets?
The presence of pets depends on the conditions of the EMPREINTE HOTEL establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their dates directly with the Empreinte Hôtel & Spa establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at EMPREINTE HOTEL. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your EMPREINTE HOTEL & Spa gift voucher can be used in multiple occasions, subject to availability and the establishment's conditions. Enjoy our various workshops and stays for a relaxing and wellness experience in Orléans.
What are the check-in and check-out times?
The check-in and check-out times at EMPREINTE HOTEL are set according to the conditions of your reservation. For a wellness stay or a gastronomic experience, you can fully enjoy the facilities and services of the establishment.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy our tasting workshops, wellness stays, spa treatments, brunches, or other unique experiences at our Empreinte Hôtel & Spa establishment.
What is the difference between a gift box and a free amount voucher?
With a gift box, you choose from specific experiences like a brunch, a tasting workshop, or a wellness stay, while an open amount voucher allows you to pay for a service of your choice. At EMPREINTE HOTEL, these options offer you flexibility to fully enjoy our establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them before your purchase to learn about the details and benefits offered by EMPREINTE HOTEL.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment EMPREINTE HOTEL by mentioning your unique code. The recipient can choose their stay dates according to availability and the conditions of the gift box.
Can the gift box be transferred to a third party?
The Empreinte Hôtel & Spa gift box can be given to a third party. Simply indicate the recipient's name during the order or specify the transfer in the customization options. At Empreinte Hôtel.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At EMPREINTE HOTEL, the validity is generally 12 months from the date of purchase, but exceptions may apply depending on the gift boxes.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the EMPREINTE HOTEL establishment.
What is the validity period of a gift box?
EMPREINTE HOTEL gift boxes are valid for 1 year from the date of purchase, offering flexibility to plan a wellness or gastronomic experience according to the recipient's wishes and availability.
Are children allowed?
EMPREINTE HOTEL accommodates children, but it is recommended to check the specific conditions at the time of booking to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the EMPREINTE HOTEL establishment.
Is the spa access private?
Access to the spa at our EMPREINTE HOTEL establishment is dedicated to relaxation and unwinding, with areas such as the sauna, hammam, and jacuzzi. Access conditions depend on the chosen package.
What types of gift boxes do you offer?
We offer gift boxes for a variety of experiences, including wellness stays, tasting workshops, Sunday brunches, individual yoga coaching, and cocktail creation workshops. These offers allow you to discover the richness of Orléans and live an unforgettable experience at our establishment, EMPREINTE HOTEL.